Privacy Policy
Privacy Notice
This Privacy Notice applies to the use and processing of personal information collected by;
Platinum Property Support Ltd (including with trading styles Platinum Property Agents, Platinum Property Rentals, Platinum Property Students and Platinum Property Auctions)
Platinum Property Finance Ltd – FCA No. 576171 (an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority)
The phrases “us”, “we” or “our” will mean those businesses which are part of Platinum on behalf of and in respect of whom this Privacy Policy is made.
Platinum is committed to protecting and respecting your privacy. We are the data controller and will process your personal data in accordance with the Data Protection Act 1998 as amended or replaced by the General Data Protection Regulation 2016 and any national laws which relate to the processing of personal data (“data protection legislation”). We will use your information to ensure proper performance of our agreement with you and to comply with our legal obligations when providing the services as further described below.
How we will handle your personal data and protect your privacy
A guide to how we meet the requirements of the Data Protection Act.
Details of how we use your personal data are outlined below in 2 sections:
Firstly, covering the activities of the estate and letting agent services for property sellers, buyers, landlords and tenant relating to:
Platinum Property Support Ltd
referred to as “Platinum” in this policy unless otherwise specified.
Secondly covering the mortgage and protection advice services for buyers, owners, landlords and others seeking our services
Platinum Property Finance Ltd – FCA No. 576171 (An appointed representative of HLPartnership Limited)
Platinum – Estate and Letting Agent Services
How we will handle your personal data and protect your privacy
A guide to how we meet the requirements of the Data Protection Act.
Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details.
Who will process my data?
Platinum Property Support Ltd retains the software licenses and will access and process your data in order to provide our services.
What data will you ask me for?
In order to fully understand your needs and be able to provide excellent service, we need to obtain information about you, your family, your personal circumstances, and your preferences. Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you:
- Name
- Date of birth
- Email address
- Postal address
- Telephone number
- Information about your family
- Information about your health
- Sensitive personal information, such as ethnic origin, or criminal prosecutions
- Financial information, such as earnings and outgoings
- Payment information, such as a credit card and bank account details
- Your communication and marketing preferences
- We may, during your relationship with us, request additional information from you which is relevant to the provision of specific services.
- Any telephone calls either to or from our customer service teams may be recorded for training, monitoring, compliance and security.
Do I have to provide my personal data?
For us to be able to give an excellent service and to comply with regulatory responsibilities, we need you to provide all the information we ask for as openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.
How will you use my data?
- The primary reason we will process the information you provide, or we obtain from other sources to provide you with products and services and answer any questions you may have.
The following are examples of how we use the information we collect:
To process your registration and confirm your identity
To provide a full range of estate agency services for the sale and purchase of property
To provide a full lettings service for tenants, prospective tenants and landlords
To provide property management services
To arrange survey and valuations
To arrange refer you for mortgage advice
To arrange refer you for protection insurance advice
To provide conveyancing services
To provide will writing and associated legal services
To provide property auction services
To create and manage your on-line account
To process payment for our services
To protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent or franchise quality, integrity, compliance and security of business processes
To provide, administer and communicate with you about Platinum products, services, offers, programs and promotions, their issuers, acquirers, retailers and partners
To compile business directories, including business contact information
To operate, monitor, evaluate and improve our products, services and websites.
- We may also process your information to meet our legal and regulatory requirements. These may include:
- Complying with the regulations set out by the Government and other regulators as required;
- Preventing financial crimes such as money laundering and fraud by passing your details to other relevant bodies such as the police and National Crime Agency where required.
- We may also process your personal data for our own legitimate interests. Typically, these would be limited to:
- Analysing our business for trends and research how we can improve our services to customers.
- Reviewing the work we have carried out for you to ensure we have met the regulations and quality standards.
- Ensuring we are able to exercise or defend legal challenges in the future.
- We may share your information both within the Platinum companies and also relevant third-party business partners.
Where we engage third party service providers to provide products (such as mortgages, house and contents and family protection insurances) or other business services and operations, we provide them with only the personal information they need to perform the service we request.
How long we will store your data?
We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.
Can I see a copy of my personal data?
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
What if my data is incorrect or incomplete?
You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.
Can I have my data erased?
If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.
Who is the Data Controller?
| Name | Gareth Evans |
| Address |
Platinum Property Agents 15-17 St Johns Worcester WR2 5AE |
| Telephone | 01905 426000 |
| dpo@platinum-property.co.uk | |
| Data Controller Registration | Z2787177 |
How can I get more information?
If you would like further details on how we use your personal information or if you have any data protection queries, please write to:
The Data Protection Officer, Platinum Property Agents, 15-17 St Johns, Worcester WR2 5AE
Email: dpo@platinum-property.co.uk
If you’d like to make a complaint about how we have handled your personal data…
…please write in the first instance to The Data Protection Officer at the above address.
If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email through their website at: https://ico.org.uk/concerns/
Important Notes on Protecting your own Data
Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.
Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check. Platinum Property Support Ltd will take responsibility if you transfer money to a fraudster in error.