Report An Issue

Yes, this issue is an emergency issue and needs immediate attention.

Please call the monitored maintenance line 0333 003 7723.

Ensure that you take all measures to secure and safeguard the property whilst waiting for a response from us.

Please note that an emergency is classed as a fire, gas leak, electrical failure, or flood/water leak:

Fire – Call 999 to put out the fire and ensure all occupants are safe.

Gas Leak – Call 0800 111 999

Electrical Failure – Call 0800 678 3105 or call 105 for power cuts affecting the area.

Flood/Water Leak - Turn off the stop cock to prevent further damage and ensure occupants are safe.

In all the above cases please also call our maintenance line as well.

Please also call us if you are locked out of the property, and if you are locked out of your room and unable to spend the night on the sofa. Please note there is a charge for bringing spare keys.

Any false or non-emergency call outs are subject to a call out fee.

If your issue is not classed as an “emergency” please continue to report the issue here.